Refund & Cancellation Policy

Last updated: July 2026

1. Paid subscriptions

All plans are billed in advance for each billing period. If you believe you were charged in error, contact us within 14 days of the charge and we will review the request.

2. Cancellations

You may cancel your subscription at any time from your account settings. Cancelling stops future billing; it does not automatically refund the current billing period, and you retain access until the end of the period you already paid for.

3. Downgrades

If your student count exceeds a lower plan's limit, we will ask you to upgrade before downgrading takes effect, so existing records are not affected.

4. How to request a refund

Send a request through our contact page with your academy name and the billing date in question. We aim to respond within 5 business days.